Welcome to the ING Fastlane

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Looking for the quickest way to get help with your banking? You found it!

Welcome to the ING Fastlane, one central place where you can find quick answers to the most frequently asked questions. Because less downtime looking means more uptime for living.

My Account Details
How can I view or update my details?
What if I forget my access code?
What is a Client Number and an Account Number?

My Banking
What happens when my ING card is expiring?
How do I view my statements online?
How do I set up Everyday Round Up?
How to change my Pay Anyone daily limit?
What do I do if my Visa Debit or Credit Card has been lost or stolen?
How do I manage my Scheduled Payment?
What if I dispute a transaction on my Visa Debit or Credit Card?
(Account Setup) Get more from your Orange Everyday
How can I change a Direct Debit for my ING Everyday account?
How do I close my account?
How do I get the highest savings rate?
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Any advice on this website does not take into account your objectives, financial situation or needs and you should consider whether it is appropriate for you. You should consider the relevant Product Disclosure Statement, Terms and Conditions, Fees and Limits Schedule, Benefits Schedule and the Financial Services Guide available at ing.com.au when deciding whether to acquire, or to continue to hold, a product.

In relation to our credit products, you should consider our Terms and Conditions booklet, Fees and Limits Schedule, Credit Guide and Key Facts Sheet available at ing.com.au when deciding whether to acquire, or to continue to hold, a credit product.

Orange Everyday, savings products, and home loan products are issued by ING, a business name of ING Bank (Australia) Limited ABN 24 000 893 292 AFSL 229823, Australian Credit Licence 229823. All applications for credit are subject to ING's credit approval criteria. Fees and charges apply. Living Super, a sub-plan of OneSuper ABN 43 905 581 638 is issued by Diversa Trustees Limited ABN 49 006 421 638, AFSL 235153.

Orange Everyday Benefits for Orange Everyday Customers

Orange Everyday Benefits will apply for the next month when you meet the following eligibility criteria during the current month:

  • deposit at least $1,000 from an external source to any personal ING account in your name (excluding Living Super and Orange One), and
  • also make at least 5 card purchases that are settled (and not at a 'pending status') using your ING debit or credit card (excluding ATM withdrawals, balance enquiries, cash advances and EFTPOS cash out only transactions).
  • Orange Everyday customers who hold an ING Home Loan are automatically eligible for Orange Everyday Benefits, and are not required to meet this monthly criteria.

Each month that you're eligible for the Orange Everyday Benefits, you'll receive the following on your Orange Everyday accounts:

  • 1% cashback on eligible utility bill payments (up to $100 per financial year),
  • Unlimited rebates on ING International Transaction Fees; and
  • Rebates on the ATM Withdrawals fee for the first 5 fee incurring ATM withdrawals (excludes international ATM operator fees).

An eligible utility bill payment is a payment made by BPAY, PayTo (when available) or direct debit (BSB and account number) from your Orange Everyday account for a water, gas or electricity bill from an agreed supplier for the Australian residential address of the account holder.

For full terms and conditions, see the Orange Everyday Terms and Conditions, the Everyday Banking Fees and Limits Schedule, Orange Everyday Benefits Schedule and the agreed utility supplier list at ing.com.au

Subject to these terms and conditions, ING may change or cancel these benefits at any time.

Savings Maximiser

Information and interest rates are current as at the date of publication and are subject to change.

The additional variable rate (that is added to the Savings Maximiser standard variable rate) applies on one nominated Savings Maximiser per customer for the next calendar month when you also hold an Orange Everyday account and in the current calendar month you do the following:

  • deposit at least $1,000 from an external source to any personal ING account in your name (excluding Living Super and Orange One),
  • also make at least 5 card purchases that are settled (and not at a 'pending status') using your ING debit or credit card (excluding ATM withdrawals, balance enquiries, cash advances and EFTPOS cash out only transactions), and
  • ensure that the balance of your nominated Savings Maximiser account at the end of the current month is higher than it was at the end of the previous month. When we assess whether you've met this balance growth requirement, interest earned in the current month is not taken into account.

Each customer can nominate a maximum of one Savings Maximiser account (either single or joint) to receive the additional variable rate (where eligible). You can check and change your nominated Savings Maximiser account via online banking. If no nomination is made, the additional variable rate (where eligible) will be applied to an account nominated by ING at its sole discretion.

Any amounts above $100,000 are subject to the Savings Maximiser standard variable rate applicable at the time. If you do not satisfy the conditions to receive the additional variable rate, the standard variable rate applies. ING can change or withdraw the additional variable rate or the additional variable rate offer at any time with notice. The additional variable rate is not payable in conjunction with any other promotional rate.

^Card purchases includes in store credit or EFTPOS purchases, online purchases, regular card payments, payWave, Apple Pay, and Google Pay transactions made with an Orange Everyday Visa card, Orange One Low Rate or Orange One Rewards Platinum Visa card or Nil Interest Visa card provided with an eligible ING home loan. When using the phrase 'settled' card purchases in a calendar month, we mean that the purchases made on your card must be fully processed by the end of the last day of that month. Card purchases made in store or online this current calendar month which are at a 'pending status' and do not settle until the next calendar month do not count towards the 5 card purchases needed this current calendar month.

When determining if you are eligible under the offer, we also take into account the behaviour of any of your joint account holders or additional cardholders.

Real time payments can be made between eligible accounts at participating financial institutions under the New Payments Platform. Payments made from an Orange Everyday bank account through the New Payments Platform (including Osko payments) will be capped at $1,000 per day per account. ING customers can receive real time payments on the following accounts after creating a PayID (like a mobile number or email address): Orange Everyday, Savings Maximiser, Savings Accelerator, Business Optimiser, Orange Advantage and Mortgage Simplifier.

Apple, the Apple App Store, iPhone, Siri and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries. You should consider the Apple Pay Terms and Conditions for ING customers when setting up mobile payments on your eligible device. Android, Google Pay and Google Play are trademarks of Google LLC. The Google Pay Terms and Conditions for ING customers are available for your consideration in the Google Pay app.